Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you request quotes, schedule services, or contact us. This may include:

• Your name, address, phone number, and email address
• Property details and project requirements
• Payment information for services rendered
• Communications you have with us via phone, email, or our website
• Photos of your property relevant to the project

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and schedule services
• Communicate with you about your project
• Process payments and maintain financial records
• Improve our services and customer experience
• Send you important updates about your project
• Comply with legal obligations and maintain business records

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Information Sharing

We may share your information with trusted third parties only when necessary to provide our services. This includes material suppliers, subcontractors working on your project, payment processors, and insurance providers. We may also disclose information if required by law, court order, or government regulation. All third parties who receive your information are required to maintain its confidentiality and use it only for the specific purpose for which it was shared.

4. Website and Online Information

When you visit our website, we may collect certain information automatically, including your IP address, browser type, device information, and pages you view. We use this information to improve our website, understand how visitors use our site, and provide better service. We may use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

5. Third-Party Services

Our website may contain links to third-party websites or services, including our quote form provider. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information. When you submit a quote request through our form, that information is processed by our form service provider and then shared with us securely.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes using secure communication channels, password-protected systems, and limiting access to your information to employees who need it to perform their jobs. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records, including customer information, are typically maintained for several years for warranty purposes, tax compliance, and business records. After this period, we securely dispose of information that is no longer needed.

8. Your Rights and Choices

You have certain rights regarding your personal information:

• You can request access to the personal information we hold about you
• You can request corrections to inaccurate information
• You can request deletion of your information, subject to legal retention requirements
• You can opt out of marketing communications at any time
• You can request details about how we process your information

To exercise these rights, please contact us using the information provided below.

9. Communications

We may contact you via phone, email, or text message about your project, appointment reminders, or important service updates. We will not send you marketing communications unless you have opted in to receive them. You can opt out of marketing messages at any time by contacting us or using the unsubscribe link in our emails. Please note that even if you opt out of marketing communications, we may still send you important transactional messages related to your project.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with the date of the last revision. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us: